FAQ

What is an Eyelash Enhancer Serum?
Our Eyelash Enhancer Serum is formulated with advanced polypeptides to increase the volume, thickness, length, and curl of your lashes. Our serum uses the latest formula made with only natural and safe ingredients. It has proven to be a healthy and effective treatment to grow your lashes.
 
How do I apply an Eyelash Enhancer Serum?
Please ensure the eye lid is clean.  Apply to the lash line of the upper lashes once a day. We recommend you apply before bed at night. After your desired results are achieved it is possible to maintain results applying 3-4 times a week.
 
What happens if I stop using the Eyelash Enhancer Serum?
Your eyelashes will go back to its original look after a few weeks or months. If you would like to keep the result you have accomplished, you can reduce the usage to 2-3 times per week.
 
Is it ok to use makeup while using Eyelash Enhancer Serum?
Yes, it is perfectly fine to use makeup while using eyelash growth serum. Mascara and similar products should be completely removed before you apply eyelash growth serum.
 
Can I use the Eyelash Serum if I have Eyelash Extensions?
The answer is YES. We recommended that you use an eyelash serum and many lash techs will agree with this as it can rejuvenate and make your lashes stronger whilst getting eyelash extensions, making it easier for your lashes to hold the extensions. It can also have the benefit of extending the lash cycle which can result in less frequent refills. The product is applied to the skin and not the lashes so it will not interfere with the bond of the glue.
 
How long before I will see results?
Normally, results will be seen in 4-6 weeks with ultimate results at 12 weeks.
 
How long does a 3ml Tube of Eyelash Serum last?
It can last 6 months if used once a day.
 
Is it safe?
Yes, it completely safe. We stand by our lash serum. It has been clinically tested making it also suitable for sensitive eyes and contact lens wearers. It has 100% all natural ingredients which you can read about under our benefits tab.
 
Can I use the Eyelash Serum if I wear Contact Lenses?
Yes, you definitely can. Our product is made with all natural and safe ingredients. We can confirm we have tested our eyelash serum on contact lens wearer. If you’re concerned please remove your contact lens prior to applying the serum before bed or consult your optometrist.

Can I use this Eyelash Serum if i'm Pregnant or Breastfeeding?
Lash Therapy Australia is an all natural and safe product, however, prior to use we suggest to show your midwife or GP the list of ingredients for confirmation. This decision needs to be yours & your doctors.
 
How much is Shipping?
AUSTRALIA
Standard shipping (5-7 business days) is FREE over $50 for all orders Australian Wide.
INTERNATIONAL
Standard shipping is a $15 flat rate for all International orders.
 
How long does shipping take?

Orders are processed within 2-3 Business Days.
 
AUSTRALIA
Standard shipping within Australia takes between 5-7 Business Days.

 
INTERNATIONAL 
Please note some countries are experiencing shipping delays due to COVID19 and can take up to 4- 6 weeks with Australia Post.
All orders are sent via courier and are fully trackable. 

International shipping takes between 10-30 Business Days.


Can I change my shipping address?
Make sure you enter ‘Urgent: Change wrong address’ in the subject line and we will do our best to change your address however please keep in mind your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
 
How do I purchase Wholesale/in Bulk?
To place a wholesale order, please email stockist@lashtherapyaustralia.com.au - please type 'WHOLESALE' in the subject line and a member of our wholesale team will get back to you within 24 hours.
 
Haven’t answered the question you’re looking for?
Please email hi@lashtherapyaustralia.com.au and we will get back to you.