INTERNATIONAL CUSTOMERS:
Please Note: All international customers (including those in the U.S.) are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in your order total and are payable upon delivery.
If you refuse to pay customs fees and the parcel is returned to us, a refund will be issued minus the original shipping fee and any return shipping or customs clearance fees billed to us.
If the parcel is abandoned or destroyed by the courier due to non-payment of customs fees, no refund will be issued.
We strongly recommend checking with your local customs office before placing your order to avoid any unexpected fees.
By completing your purchase, you acknowledge and accept these international shipping terms.
AUSTRALIA DELIVERY
Standard Shipping (5 - 7 business days, excluding weekends and public holidays) is FREE on all orders over $100 AUD (You must sign up to our rewards program). For orders under $100 shipping costs are $7.95.
Express Postage (1 – 3 business days, excluding weekends and public holidays) is $11.95 for all orders in Australia.
*Estimated timeframes do not include dispatch times. Please allow 1 – 4 business days for your order to be processed before shipment.
*Please note processing times may be delayed during the Christmas period and any sale periods. Please allow extra time to receive your order during these times.
NEW ZEALAND DELIVERY
Standard Shipping (8 -12 business days, excluding weekends and public holidays)) is FREE on all orders over $100 AUD New Zealand wide (You must sign up to our rewards program).
DHL shipping - $20 AUD flat rate (2 - 5 business days, excluding weekends and public holidays)).
*Estimated timeframes do not include dispatch times. Please allow 1 – 4 business days for your order to be processed before shipment.
*Please note processing times may be delayed during the Christmas period and any sale periods. Please allow extra time to receive your order during these times.
INTERNATIONAL DELIVERY
All orders are sent via courier and are fully trackable.
Standard Shipping (10 - 30 business days, excluding weekends and public holidays) for all International orders is a flat rate of $15 AUD.
DHL International shipping to the US and the UK - $30 AUD flat rate (2 - 5 business days, excluding weekends and public holidays).
*Estimated timeframes do not include dispatch times. Please allow 1 – 4 business days for your order to be processed before shipment.
*Please note processing times may be delayed during the Christmas period and any sale periods. Please allow extra time to receive your order during these times.
DELIVERY NOTES
- Please make sure your delivery address is correct to avoid delays. Once your order has been dispatched, it’s no longer possible to make changes to the shipping address and we cannot refund or cancel your order. We encourage you to always double-check your address before placing your order.
- To cancel your order please email hi@lashtherapyaustralia.com.au. If you place an order and email us straight away, it is not guaranteed that your order will be cancelled as it can take 1 - 3 business days for our customer service team to attend to your email. If your order has already processed, we are unable to cancel the order or make any changes.
- For all re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.
- If there is a possibility you may not be home when your parcel is due to arrive, please contact Australia Post to have your order left in a safe place, or redirected to your nearest Post Office.
