SHIPPING & DELIVERY

Australia:
Standard Shipping: 1–7 business days
$7.95 AUD
Free standard Shipping: on orders over
$100 AUD
Express Shipping: 1–3 business days
$11.95 AUD

New Zealand:
Standard Shipping: 8–12 business days $9.95 NZD
Free standard Shipping: on orders over
$100 NZD
Express Shipping: 2–5 business days
$14.95 NZD

United States:
Standard Shipping: 3–7 business days
$7.99 USD
Free standard Shipping: on orders over
$100 USD
Express Shipping: 2–3 business days
$14.99 USD
Free express Shipping: On orders over
$150 USD
Overnight Shipping:
$39.99 USD
Free overnight Shipping: On orders over
$250 USD
Canada:
Standard Shipping: 5–7 business days $12.99 CAD
Free standard Shipping: On orders over $100 CAD
Express Shipping: 1–3 business days
$29.99 CAD
United Kingdom:
Standard Shipping: 1–3 business days
£3.99 GBP
Free standard Shipping: On orders over
£50 GBP
Express Shipping: 1–2 business days
£5.99 GBP

Rest of the World
Standard Shipping: 10–25 business days $15.00 AUD
Express Shipping: 2–5 business days $25.00 AUD
All orders are processed within 24 hours of being placed. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

For international destinations outside of Australia, New Zealand, USA, Canada, and the UK, shipping rates and delivery estimates are calculated at checkout based on your location and preferred shipping method.

Where available, duties and taxes are calculated upfront to help minimise unexpected customs charges upon delivery.

Please note delivery timeframes may vary depending on destination and customs processing.

Orders shipped within Australia, New Zealand, USA, Canada, and the UK are fulfilled locally and are not subject to additional customs charges upon delivery.
During peak periods (sales, launches, holidays), dispatch and delivery times may be slightly extended.

Returns

We want you to love your products. If you need to arrange a return, please note the following:

Lash Therapy Australia will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 30 days of being delivered; no refund will be made for products that have been opened, used or are returned damaged.
If your product was purchased as part of a bundle, the entire bundle must be returned for a refund. Refunds will not be issued for individual products returned from a bundle/set.
All shipping costs for returns are the responsibility of the customer.
If the product purchased is defective or you feel is not as advertised, please email us at hi@lashtherapyaustralia.com.au prior to returning the products and we will work with you to resolve the issue.
In the event your order arrives to you damaged, please email us at hi@lashtherapyaustralia.com.au
To return a product please contact hi@lashtherapyaustralia.com.au

Please return your order to:

Shipbop

21/27 Marshall Court
Altona
3018
Victoria Australia

We will notify you via email once your return has been received and approved. The refund will be processed to the original method of payment.

*We recommend using a tracked service to return the goods as all transport risks are borne by the sender. Please note, once a return has been delivered to us, it may take up to 30 business days to process your refund.